Privacy Policy

Man With a Van Chessington Privacy Policy

This Privacy Policy explains how Man With a Van Chessington collects, uses, shares and protects personal data in connection with our moving and transport services. It applies to all Man With a Van Chessington customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise interact with us.

Who We Are

Man With a Van Chessington is a provider of man and van, removals and related transport services. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act, we act as the data controller in relation to the personal data we collect and process about our customers and prospective customers.

Personal Data We Collect

We collect and process personal data that is necessary for the provision of our services and the operation of our business. The types of personal data we may collect include:

Identification and contact details, such as your name, residential or business address, service address, billing address, and other contact details you provide to us. Booking and service information, such as details about the services you request, dates and times of moves, collection and delivery addresses, property access information, and any special instructions you provide. Communication data, such as information contained in enquiries, quotes, messages, feedback, complaints, and any other communications you send to us or have with us by phone, text, online forms, or other channels. Transaction and payment information, such as records of services provided, amounts charged, payment method and payment status. We do not store full payment card details; these are processed by secure payment processors where used. Technical data, such as basic information relating to the device or browser you use when you visit our online pages, where this is provided by your device or browser and where it is necessary for the operation and security of our website.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information, ask for a quote, make a booking, confirm or amend a booking, or provide feedback. This may be done by phone, text messages, online contact forms, or other communication methods you choose to use. We may also receive personal data from third parties where you have asked another person or organisation to make a booking on your behalf or to provide information to us for the purpose of carrying out our services.

Purposes and Lawful Basis for Processing

We only process personal data where we have a lawful basis under data protection law. The main purposes for which we use your personal data and the corresponding lawful bases are:

To provide quotes and respond to enquiries. We process your identification, contact and service details to supply quotations, answer your questions and provide information about our services. The lawful basis is our legitimate interest in responding to potential customers and promoting our services, and where necessary to take steps at your request prior to entering into a contract. To perform and manage contracts. When you book our services, we process your personal data to confirm the booking, plan and carry out the move, communicate about timings and access, issue invoices and receive payment. The lawful basis is that the processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. To manage our business and administration. We use your personal data for business administration, accounting, record keeping, and to manage our relationship with you. The lawful basis is our legitimate interest in operating and improving our business in a responsible manner and fulfilling our legal obligations. To comply with legal obligations. We may process and retain certain information where this is required by law, such as for tax, accounting or insurance purposes. The lawful basis is compliance with a legal obligation to which we are subject. To handle queries, complaints and legal claims. We may use your information to respond to complaints, resolve disputes or manage legal claims. The lawful basis is our legitimate interests in protecting and defending our legal rights and ensuring high standards of customer service.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected and to comply with legal, accounting and reporting requirements. In general, we keep customer and booking records for a period that allows us to respond to any queries or disputes and to meet applicable legal and tax obligations. When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with you. The exact retention period can vary depending on the type of data, the nature of our relationship with you and our statutory obligations.

Data Processors and Service Providers

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These include providers of IT, hosting, communication, payment processing, accounting and administrative support services. These organisations are only permitted to process your personal data in accordance with our instructions and for the specific purposes described in this Privacy Policy. We require them to implement appropriate technical and organisational measures to protect your personal data and to maintain confidentiality and security.

We may also share personal data where this is required by law, to respond to lawful requests from public authorities, or to establish or defend legal claims. We do not sell your personal data to third parties.

International Data Transfers

Where our service providers or systems are located outside the United Kingdom or the European Economic Area, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or other measures required by applicable data protection laws, so that your rights and protections are maintained.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures may include access controls, secure storage, administrative safeguards and regular review of our data handling practices. However, no transmission of information via the internet or any storage system can be guaranteed to be completely secure, and you provide your personal data at your own risk.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:

The right of access, which allows you to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you. The right to rectification, which allows you to request that we correct any inaccurate or incomplete personal data. The right to erasure, sometimes called the right to be forgotten, which allows you to request the deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it. The right to restriction of processing, which allows you to request that we limit the processing of your data in certain situations, such as where you contest the accuracy of the data or object to our processing. The right to object, which allows you to object to our processing of your personal data where our lawful basis is legitimate interests. We will stop processing your data unless we have compelling legitimate grounds that override your interests or we need to continue processing for legal claims. The right to data portability, which allows you, in certain cases, to request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller, where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.

Exercising Your Rights

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details you already have from our correspondence or booking documentation. We may need to verify your identity before processing your request, to help ensure that your personal data is not disclosed to anyone who does not have the right to receive it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or legal obligations. Any updated version will apply to all ongoing and new interactions with Man With a Van Chessington from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.