Terms and Conditions for Man With A Van Chessington

These Terms and Conditions set out the basis on which Man With A Van Chessington provides removal, transport, delivery and related services to customers in the United Kingdom. By making a booking, the customer agrees to these terms in full. They are designed to create clear expectations about the booking process, pricing, cancellations, service limitations, liability, waste handling and the legal framework governing the agreement. Nothing in these Terms and Conditions affects your statutory rights.

For the purposes of this document, “we”, “us” and “our” refer to the service provider operating under the name Man With A Van Chessington, and “you” or “the customer” refers to the person or organisation requesting the service. These terms apply whether the work involves a single item, part-load transport, household contents, office equipment, or disposal-related tasks that are lawfully permitted under waste regulations. The terms should be read carefully before confirming any reservation.

We may update these Terms and Conditions from time to time to reflect operational, legal or regulatory changes. The version in force at the time of booking will normally apply to that booking unless a later version is required by law. If any provision is found to be invalid or unenforceable, the remainder of the agreement will continue in effect. Headings are included for convenience only and do not affect interpretation.

Booking Process

1. Booking and Service Agreement

Bookings are accepted only when we confirm the service request and agree the essential details, which may include collection and delivery locations, expected date and time, access conditions, item descriptions, and any special handling requirements. A booking is not guaranteed until it has been acknowledged by us. We may request additional information before confirming a job if we consider it necessary to assess suitability, vehicle requirements or pricing.

When you request a service from Man With A Van Chessington, you must provide accurate and complete information. This includes the size, weight and nature of items, whether any items are fragile, heavy, valuable or hazardous, and whether there are stairs, parking restrictions, lift limitations or long carrying distances. Failure to provide correct information may result in revised charges, delays, refusal to carry out the work or cancellation of the booking.

Any estimate we provide is based on the information supplied at the time of enquiry. If the job changes materially on arrival, including an increase in volume, weight, labour, waiting time or complexity, we may amend the quotation before continuing. You authorise us to rely on the information you provide, and you accept that inaccurate descriptions may affect service delivery and pricing. We reserve the right to decline a booking where the service is unsafe, unlawful or impracticable.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service on the day of work. We may require a deposit, card pre-authorisation, or partial advance payment for larger jobs, same-day bookings, long-distance transport, disposal work or recurring appointments. Any such requirement will be made clear at the time of booking. The customer is responsible for ensuring that payment methods are available and sufficient funds are present when payment becomes due.

Charges may include labour, vehicle use, fuel, waiting time, congestion or parking-related costs where applicable, access difficulties, disposal fees, and any additional services agreed during the job. Where work extends beyond the original estimate because of customer-requested changes or circumstances outside our control, additional charges may apply. We will make reasonable efforts to explain any variation before it is incurred, but in urgent or time-sensitive situations we may continue the work to avoid delay.

All prices are quoted in pounds sterling unless stated otherwise. Prices may be exclusive or inclusive of VAT depending on our business status and the way the quotation is presented. Any applicable taxes will be charged in accordance with UK law. If payment is not made when due, we may suspend further work, withhold delivery, retain goods where lawful, and recover reasonable costs associated with late payment, subject always to applicable consumer and commercial rules.

3. Cancellations, Amendments and Delays

Customers may cancel or reschedule a booking, but notice periods may apply. Where a cancellation is made sufficiently in advance, no charge may be applied or a reduced administration charge may be charged, depending on the circumstances of the booking. If a booking is cancelled at short notice, after our team has already been allocated, or when we are en route or on site, a cancellation fee may be charged to cover lost time, vehicle deployment and other reasonable costs.

If you need to amend the booking, you must notify us as soon as possible. We will try to accommodate changes to dates, times or service scope, but amendments are subject to availability and may affect pricing. Man With A Van Chessington is not responsible for delays caused by traffic, adverse weather, road closures, parking enforcement, third-party restrictions, customer unavailability, incorrect addresses, or events outside our reasonable control. In such cases, we will use reasonable efforts to complete the work safely and efficiently.

4. Customer Responsibilities

You are responsible for ensuring that the property, access routes and items are ready for collection or delivery at the agreed time. This includes disconnection of appliances where necessary, safe packaging of fragile goods, removal of obstacles, and ensuring that items can be moved without unreasonable risk. If parking permits, permissions or access arrangements are required, it is your responsibility to obtain them unless we have expressly agreed otherwise.

You must ensure that any item handed to us is lawful to transport and does not contain prohibited, dangerous or undeclared materials. This includes, without limitation, explosives, firearms, illegal drugs, toxic substances, pressurised containers, live animals, and any goods requiring specialist permits or handling. We may refuse to carry any item that we believe may endanger persons, property, the vehicle, or the legality of the operation. If a prohibited item is discovered after loading has begun, we may terminate the service immediately.

Where a customer is not present, the customer remains responsible for any instructions given in advance and for the condition of the items prior to collection. We may take reasonable photographs or notes for operational records, damage assessment, and proof of condition. Customers should keep evidence of valuable items, prior damage, or special instructions, particularly where the service involves multiple stops or third-party handovers.

5. Liability and Insurance

We will exercise reasonable care and skill in providing services under these Terms and Conditions. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by pre-existing defects, inadequate packaging, wear and tear, hidden weaknesses, or items that are inherently fragile or unsuitable for transport unless we have expressly agreed to handle them under specific conditions.

Our liability will not extend to indirect or consequential losses, loss of profits, loss of business, loss of opportunity, or emotional distress arising from delays, cancellations, or service issues, except where such exclusion is prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded in the United Kingdom.

If you believe damage has occurred during the service, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs and a description of the item and the circumstances. Any claim may be subject to inspection and verification. If we are responsible for proven damage, our remedy may be repair, replacement, or compensation up to the reasonable value of the affected item, subject to any applicable insurance terms and legal limits.

6. Waste Regulations and Disposal Services

Where our service includes the removal or disposal of waste, it is provided only in accordance with applicable UK waste legislation and local environmental requirements. We may only transport, transfer or dispose of waste that has been correctly described by the customer and that we are lawfully permitted to handle. The customer must not include hazardous, clinical, electrical or regulated waste unless we have expressly agreed in advance and have the necessary arrangements and authorisations.

The customer confirms that any waste handed over for removal is their property or is being disposed of with proper authority. If waste is presented without adequate description, or if we suspect it may be controlled, hazardous or otherwise regulated, we may refuse collection or require additional checks and charges. The customer is responsible for disclosing whether items contain batteries, fluids, chemicals, refrigerants, asbestos, sharp materials or any other substance that may trigger special disposal requirements.

Any waste transfer documentation, receipts, or records required by law will be completed in line with legal obligations. We may retain copies for compliance purposes. The customer agrees not to request unlawful disposal, fly-tipping, burning, dumping, or any other non-compliant activity. If a booking would result in a breach of waste law or environmental rules, we may cancel the service immediately and, where appropriate, notify the relevant authorities.

7. Force Majeure, Termination and Governing Law

We will not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to severe weather, accidents, industrial disputes, government action, road restrictions, vehicle breakdown, fuel disruption, civil disturbance, or public health emergencies. In such circumstances, we may suspend, reschedule or terminate the affected booking without liability for consequential losses, although we will seek to minimise inconvenience and restore service where practical.

We may terminate or refuse service if the customer breaches these Terms and Conditions, behaves abusively or threatens staff, provides false information, attempts unlawful activity, or creates an unsafe working environment. If termination occurs due to customer breach, the customer may remain liable for reasonable costs already incurred. Any goods in our possession may be retained only to the extent permitted by law and subject to payment of any outstanding lawful charges.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer a different right. If any dispute arises, both parties should first attempt to resolve it in good faith before commencing formal proceedings.

By proceeding with a booking for Man With A Van Chessington, you acknowledge that you have read, understood and agreed to these Terms and Conditions. If any part of the service is arranged on behalf of another person, the booking customer confirms that they have authority to accept these terms for that person or business. These conditions aim to ensure a fair, lawful and transparent service for all parties involved.

The agreement between us forms the entire understanding relating to the booked service, subject to any written variation agreed by both parties. No oral statement or informal assurance shall override these Terms and Conditions unless confirmed in writing. If a customer requires clarification on any aspect of the service, they should raise it before the booking is confirmed so that expectations remain clear and the service can be delivered safely and professionally.

These Terms and Conditions are intended for regular service use and general legal reference. They do not create a partnership, employment relationship or agency arrangement between the parties. Each booking is treated as a separate agreement unless otherwise specified. The operation of Man With A Van Chessington remains subject to all relevant consumer, transport, environmental and contract laws applicable in the United Kingdom.