Terms and Conditions for Man With A Van Chessington

These Terms and Conditions govern the provision of man with a van Chessington services and set out the basis on which removals, deliveries, collection jobs, and related transport services are supplied. By making a booking, confirming a quotation, or allowing goods to be loaded into the vehicle, the customer agrees to be bound by these terms. These conditions are intended to create a clear and fair agreement between the customer and the service provider, covering the booking process, payment obligations, cancellation rights, liability limits, waste handling requirements, and the law that applies to the contract.

For the purposes of these terms, references to “we”, “us”, and “our” mean the provider of the man and van Chessington service, and references to “you” or “the customer” mean the individual or business requesting the service. These terms apply to all jobs arranged by phone, email, online enquiry, messaging platform, or any other booking method. Any special instructions, written variations, or agreed service additions may form part of the contract if confirmed by us in writing. If any term is found to be unenforceable, the remaining provisions will continue to apply.

Our service is intended for lawful domestic, commercial, and general transport purposes only. We reserve the right to refuse any booking that appears unsafe, unlawful, impractical, or outside the scope of a standard van and man in Chessington arrangement. These terms should be read alongside any quotation, invoice, or booking confirmation issued to you, as those documents may include additional service-specific details such as timing, access conditions, estimated duration, or the number of operatives required.

1. Booking Process

All bookings are subject to acceptance by us and are not confirmed until we have issued an acknowledgement, written confirmation, or other clear acceptance. A quotation may be provided on the basis of the information supplied by the customer, including item descriptions, collection and delivery addresses, parking access, floor levels, presence of stairs or lifts, dismantling requirements, and any special handling needs. If the information changes, the quote may also change. The customer is responsible for providing accurate and complete details before the booking is confirmed.

We may offer an estimated arrival time or time window rather than a fixed appointment. While we aim to arrive within the agreed period, traffic, weather, previous jobs, access restrictions, vehicle issues, and other operational factors may cause reasonable delay. The customer agrees that small delays do not automatically entitle them to a refund or cancellation unless the delay becomes unreasonable in the circumstances. If the service must be rescheduled for reasons outside our control, we will make reasonable efforts to agree a new date and time.

Any request for additional work on the day, including extra lifting, packing, waiting time, dismantling, reassembly, or multiple-drop delivery, will be charged separately if not included in the original quotation. The customer must ensure that items are ready for transport at the agreed time. We are not responsible for delays caused by the customer’s failure to prepare items, secure access, or provide the information needed to complete the job safely and efficiently.

2. Payments and Charges

Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed in writing, payment is due on completion of the service, before unloading is completed, or in advance for certain bookings. We may require a deposit or full prepayment to secure a booking, particularly for larger jobs, weekend services, urgent work, or jobs involving external costs. Deposits are usually non-refundable except where we cancel the booking or where mandatory consumer law requires otherwise.

Our prices may be based on an hourly rate, fixed rate, minimum charge, or a combination of these. Charges may also include mileage, congestion or toll costs, waiting time, parking fees, additional labour, and specialist equipment if required. If the customer requests a change that increases the cost of the service, we will explain the revised charge where reasonably possible. Continued use of the service after a price adjustment is treated as acceptance of the revised charge.

Late payment may result in additional administrative charges and, where lawful, interest on overdue sums. We reserve the right to suspend future bookings, withhold delivery, or refuse completion of the service if payment is not made in accordance with the agreed terms. If a payment is reversed, cancelled, or later found to be invalid, the customer remains liable for the full amount owed together with any reasonable costs incurred in recovering the debt.

3. Cancellations, Amendments, and Waiting Time

The customer may cancel or amend a booking by giving notice as soon as possible. Cancellation charges may apply depending on how much notice is given and whether we have already reserved time, assigned staff, or incurred costs. Where a booking is cancelled at short notice, a fee may be retained to cover lost time and administrative expenses. If the vehicle or team has already arrived at the collection address, a call-out fee or minimum charge may apply.

We may cancel or postpone a booking where the customer has provided incorrect information, where access is unsafe, where the load contains prohibited or undeclared items, where payment terms are not met, or where circumstances beyond our reasonable control make it impossible or unsafe to proceed. In such cases, we may offer a new booking date if appropriate, but we are not responsible for indirect losses such as missed appointments, replacement costs, or business interruption.

If we are required to wait because the property is not ready, access is delayed, keys are unavailable, or payment is not made on time, waiting time may be charged at our standard rate or part thereof. If the delay is excessive, we may treat the service as cancelled by the customer and leave the site, charging the relevant cancellation or attendance fee. Customers should therefore ensure that all relevant parties are present and ready at the agreed time.

4. Customer Responsibilities

The customer is responsible for ensuring that all items presented for transport are adequately packed, secured, and suitable for the intended journey. Fragile or valuable items should be clearly identified, and the customer should notify us in advance of any items requiring special care. Unless we agree otherwise in writing, we do not provide specialist packing materials, export packing, or insurance for items that were not properly prepared by the customer.

The customer must ensure that the goods are lawful to transport and that they are not stolen, counterfeit, hazardous, prohibited, or subject to seizure. We may ask for evidence of ownership or authority to move particular items and may refuse to move any goods where we have reasonable doubt about legality. The customer also agrees to provide safe and unobstructed access to the property, including any relevant permits, parking arrangements, keys, or entry instructions needed to complete the work.

Where the job involves lifting heavy, awkward, or high-value items, the customer must tell us in advance about any risk factors, such as narrow stairs, weak floors, low ceilings, or restricted entrances. We may decline to move items that pose an unacceptable risk of damage or injury. The customer remains responsible for disconnecting appliances, draining liquids, or ensuring that equipment is ready for transport unless we have expressly agreed to do this as part of the service.

5. Liability and Damage

We will exercise reasonable care and skill in providing the service. However, our liability is limited to losses directly caused by our negligence or breach of contract, and we do not accept responsibility for losses that are indirect, consequential, or outside our control. This includes, where lawful, loss of profits, missed opportunities, business interruption, reputational harm, or costs arising from delayed access, parking restrictions, or incorrect customer information.

We are not liable for damage to items that were already fragile, poorly packed, defective, overloaded, or unsuitable for transport, unless the damage was caused by our proven negligence. Items of exceptional value should be declared in advance. If the customer wishes to rely on enhanced protection for such items, this must be agreed before the service begins and may require additional arrangements. The customer should retain proof of value for any claim.

Any claim for loss or damage must be notified promptly and, where possible, before the vehicle leaves the delivery point or as soon as the issue is discovered. The customer should provide reasonable evidence, including photographs, item descriptions, and supporting documents. We may inspect the item and any packaging before a claim is assessed. Our total liability for any one claim will not exceed the amount paid for the relevant service, unless mandatory law requires a different outcome.

6. Insurance and Risk

We maintain insurance cover appropriate to the nature of the service, but insurance does not remove the customer’s responsibility to disclose relevant risks, prepare items properly, and follow our loading instructions. Normal wear and tear, minor scuffs, pre-existing defects, and damage caused by inadequate packing are not normally covered. Customers are encouraged to arrange their own insurance for goods of special value, sentimental importance, or unusual fragility.

Risk in the goods passes to the customer once delivery is completed and the items are unloaded at the agreed destination, unless otherwise agreed in writing. If the customer asks us to leave items in a specific location, inside or outside a property, they accept the risk associated with that instruction once the items are placed as requested. We are not liable for subsequent theft, weather exposure, or third-party interference after a completed handover.

Where our staff assist with loading or unloading, they do so on the basis of the information provided by the customer. If we believe a task is unsafe, we may refuse to proceed, alter the method used, or request additional support. Man with a van Chessington services rely on safe collaboration between the customer and the service team, and both parties must act reasonably to avoid injury or avoidable loss.

7. Waste, Recycling, and Environmental Regulations

If the service includes the removal of waste, unwanted items, furniture for disposal, or mixed loads for recycling, the customer must clearly identify what is to be disposed of and what is to be retained. We may decline loads containing hazardous materials, electrical waste requiring special handling, clinical waste, asbestos, oils, gases, paint, chemicals, or any substance subject to special licensing or regulatory control. The customer must not conceal prohibited waste within general household goods.

All waste handling will comply with applicable UK waste regulations and duty of care requirements. Where required, waste transfer documentation may be completed and the customer may be asked to confirm the nature and origin of the waste. The customer is responsible for ensuring that waste presented for collection is accurately described and lawfully available for removal. We may charge additional fees where disposal requires special routing, sorting, or licensed handling.

We reserve the right to refuse any item that we reasonably believe may breach environmental or safety rules. If unlawful or undeclared waste is discovered after collection, the customer may remain liable for all related costs, including return transport, disposal charges, cleaning, and any official penalties arising from inaccurate declaration. The customer should not request that waste be left at roadside, communal areas, or any place that would amount to fly-tipping or improper disposal.

8. Delays, Force Majeure, and Service Suspension

We are not responsible for failure to perform, or delay in performing, any obligation if the failure is caused by events beyond our reasonable control. These may include severe weather, road closures, accidents, industrial action, transport disruption, fire, flood, power failure, government restrictions, civil unrest, or sudden unavailability of staff or vehicles. In such cases, performance will be suspended for the duration of the event and resumed as soon as reasonably practicable.

If a force majeure event continues for an extended period, either party may be entitled to terminate the booking without further liability, except for sums already due for work performed or costs already incurred. We will act reasonably and try to minimise disruption, but we cannot guarantee specific delivery times or outcomes when external events interfere with the service. The customer should make appropriate contingency arrangements for time-sensitive moves.

If we decide that continuing the job would create an unacceptable health or safety risk, we may stop work immediately and move the vehicle to a safe location. The customer remains responsible for payment for completed work and any reasonable attendance costs. Suspension of service for safety reasons does not amount to a breach of contract.

9. Complaints and Dispute Handling

If the customer is dissatisfied with any aspect of the service, they should raise the issue promptly so that we can investigate and, where appropriate, take corrective action. We may request photographs, job notes, item descriptions, and any relevant supporting evidence. Early notification helps us assess whether the issue can be resolved quickly, whether by clarification, repair, partial refund, or another reasonable remedy.

Any dispute should first be addressed in good faith through direct discussion and reasonable efforts to resolve the matter without court action. Nothing in these terms prevents either party from seeking legal advice or using a formal dispute resolution process if needed. However, both parties agree to act reasonably and to avoid escalating minor issues unnecessarily.

If a refund or compensation is agreed, it will usually be limited to the value of the affected part of the service rather than the entire booking, unless the whole job was materially unsuccessful due to our fault. Any remedy offered does not imply liability for unrelated losses. This section does not affect your statutory rights where they apply.

10. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. If you are a consumer, you may also benefit from mandatory protections under consumer law that cannot be excluded by contract. If any provision is inconsistent with such rights, the law will prevail to the extent required.

Any matter that cannot be resolved amicably may be brought before the courts of England and Wales, which shall have exclusive jurisdiction, subject to any rights available to consumers under applicable law. If the customer is a business, both parties agree that the courts of England and Wales shall have exclusive jurisdiction for all disputes arising out of or in connection with the service.

By confirming a booking for a man with a van in Chessington service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These terms are intended to be practical, fair, and legally sound, while allowing the service to operate efficiently and safely. If the customer requires clarification before booking, they should ensure that all relevant questions are answered before the job proceeds.